In-app conversations with read receipts and photo attachments, a notifications feed, weekly shift emails and an admin bell for issues raised on site, all live against the booking they belong to. No more scrolling a group chat for a phone number, or hunting through forwarded emails to see who confirmed what.
Cleaning company communication software replaces the WhatsApp group, the forwarded emails and the phone tag with one in-app place: threaded conversations with read receipts and photo attachments, a notifications feed, weekly shift emails and an admin bell for issues raised on site. Everything sits against the booking it belongs to, so nothing gets lost between the office, the cleaners and the client.
Every conversation lives inside Xota, tied to the person it is with, not buried in a group chat that half the team has muted. Messages carry read receipts, so an admin knows the moment a shift change has actually been seen. Cleaners can attach photos and documents straight from their phone, and because messaging runs on realtime delivery, replies land instantly with nothing to refresh.
Xota keeps a running notifications feed for every admin, a single bell rather than a shared inbox that everyone assumes someone else is watching. New bookings, confirmed shifts, holiday requests and operative issues all land there, marked read or unread, so the office always knows what needs attention without digging through email.
Every Friday, Xota emails each team member their shifts for the week ahead, one digest, sent automatically, with no admin having to compile it by hand. If a booking then moves, is added or is cancelled, a separate change email goes out for that shift alone, debounced so a flurry of edits does not turn into a flurry of emails.
If an operative raises an issue from the mobile app, a missing key, a supply shortage, a locked gate, it rings the admin bell straight away and rolls into the daily briefing widget on the dashboard. Nobody has to wait for a phone call or spot a missed message halfway through the afternoon.
Know a shift change has actually landed with someone, not just that it was sent.
Attach proof of an issue, a site plan or a compliance certificate straight into the conversation.
Built on Socket.io, so messages appear the instant they are sent, with nothing to refresh.
Every message and photo sits against the booking it belongs to, so the history is there when a manager or a client asks, not scattered across three apps.
Shift emails and change emails go out automatically. Nobody has to ring round on a Sunday to check who has seen what.
An admin bell and daily briefing widget mean a problem on site reaches the office the same morning, not at the next pay run.
Straight answers to the questions UK cleaning businesses ask about replacing WhatsApp and phone tag.
Cleaning company communication software is the messaging layer inside a scheduling and operations platform. Instead of a WhatsApp group, forwarded emails and phone calls, the office, the cleaning team and clients all message inside the same system, against the booking or project the conversation is about.
Xota gives every person their own conversation thread with read receipts, so admins know a message has actually been seen. Cleaners can attach photos or documents from the job, and messages arrive in realtime with nothing to refresh, the same instant feel as a group chat without the forty muted notifications.
Yes. Every Friday, Xota sends a shift email summarising the week ahead for each team member. If a booking then moves, is added or is cancelled, a separate change email goes out, so nobody finds out about a new start time by turning up to the wrong site.
Yes. In-app conversations show read receipts, so an admin can see the moment a cleaner has seen a shift confirmation or an instruction, rather than assuming and chasing up by phone.
Yes. File attachments, including multiple photos and documents, can be added to any conversation and are stored securely. It is the same mechanism used for proof of work photos at sign off, so evidence and conversation live in the same place.
Yes. When an operative raises an issue from the mobile app, such as a supply shortage or an access problem, it rings a bell notification for admins and appears on the daily briefing dashboard widget, so nothing sits unseen in an inbox.
In-app conversations, notifications, shift emails and an admin bell for issues, all joined up in one place. Start your 90-day free trial of everything. No credit card, cancel any time.